InnoPharma · Pharmacy & Manufacturing
From dispensing
to manufacturing.
One platform for pharmacies, hospital dispensaries, wholesale distributors, and pharmaceutical manufacturers. Built around WHO GMP and FDA Ghana compliance.
FDA Ghana compliant
WHO GMP aligned
21 CFR Part 11 ready
NHIS integrated
2 Domains
Pharmacy & Manufacturing
10 Modules
Core platform
WHO GMP
Aligned from day one
FDA Ghana
Ready
Who It's For
Six kinds of operations.
One platform.
Retail Pharmacies
Single-location chemist shops
Fast checkout, batch and expiry tracking, prescription records, and NHIS billing for community pharmacies.
- — Barcode POS checkout
- — Batch & expiry tracking
- — NHIS claim automation
Hospital Pharmacies
Inpatient & outpatient dispensing
Inpatient ward dispensing, outpatient prescriptions, IV admixture, and integration with hospital information systems.
- — Ward-based dispensing
- — IV admixture & compounding
- — HIS integration via HL7/FHIR
Pharmacy Chains
Multi-branch operations
Real-time stock synchronisation across locations, head office dashboard, inter-branch transfers, and centralised purchasing.
- — Multi-branch real-time sync
- — Head office analytics
- — Inter-branch stock transfers
Wholesale & Distribution
Pharmaceutical distributors
Bulk order management, route-based delivery, supplier and customer ledgers, and batch-level sales tracking.
- — Bulk order processing
- — Route-based delivery
- — Credit and ledger management
Manufacturers
Pharmaceutical production
Formulation management, electronic batch records, quality control, and full production traceability from raw materials to finished goods.
- — Electronic batch records (eBMR)
- — Quality control & CAPA
- — Serialization & traceability
Contract Manufacturers
CMO / CDMO operations
Client product management, multi-client batch scheduling, contract-specific quality agreements, and yield reconciliation.
- — Multi-client production
- — Quality agreements per client
- — Batch costing & yield analysis
Platform Capability
Ten pillars.
Two domains.
Every module below is a real, shipped capability — covering the complete lifecycle from raw material to patient.
Point of Sale & Dispensing
Fast barcode checkout, split payments, prescription dispensing, and receipt generation — built for the counter.
Prescription Management
Electronic prescriptions, drug interaction checking, allergy alerts, generic substitution, and repeat dispensing.
Inventory & Batch Control
FEFO stock allocation, batch tracking, expiry alerts, low-stock reordering, and multi-branch synchronisation.
NHIS Claims & Billing
Real-time eligibility verification, NHIS tariff pricing, electronic claim submission, and reimbursement reconciliation.
Formulation & R&D
Recipe management, formulation versioning, scale-up calculations, and master manufacturing record control.
Electronic Batch Records
Step-by-step production execution, in-process controls, equipment tracking, and 21 CFR Part 11 compliant e-signatures.
Quality Control & QA
LIMS integration, stability testing, COA generation, OOS investigation, CAPA, and deviation management.
Serialization & Traceability
GS1 DataMatrix encoding, SGTIN serialization, batch genealogy, and end-to-end supply chain visibility.
Regulatory & Compliance
FDA Ghana dossier management, GMP inspection readiness, product registration tracking, and audit trails.
Analytics & Reporting
Sales and margin analytics, production yield, quality metrics, regulatory reports, and executive dashboards.
Pharmacy Operations
The complete pharmacy counter.
Point of sale, prescription management, inventory, and NHIS claims — integrated into one workflow.
Barcode checkout
Scan-and-dispense in under 10 seconds. Works with GS1 DataMatrix, EAN-13, and 2D codes.
Split payments
Mix cash, mobile money, card, and insurance on one transaction. Automatic change calculation.
Mobile money payments
MTN MoMo, Telecel Cash, AT Money, and GhanaPay processed directly at the counter.
Receipts & invoices
Automatic receipt printing with batch and expiry details. Professional invoices for corporate accounts.
Returns & refunds
Full and partial returns with batch verification. Refund to original payment method.
Customer lookup
Patient history, medication records, allergies, and loyalty points at the point of sale.
Offline mode — POS only
Pharmacy POS continues dispensing when internet is down. Transactions sync automatically on reconnect. Manufacturing requires continuous connection for GMP data integrity.
Discounts & pricing
Customer-specific pricing, promotional discounts, NHIS tariffs, and staff pricing rules.
Electronic prescriptions
Capture prescriptions from paper, eRx feeds, or hospital systems. Structured and searchable.
Drug interaction checking
Real-time checks against patient medication history. Drug-drug, drug-allergy, and drug-condition alerts.
Repeat dispensing
Chronic medication refills with configurable intervals and automatic reminders.
Generic substitution
Automatic substitute suggestions where therapeutic equivalence exists and regulations permit.
Pharmacist verification
Clinical review workflow with mandatory pharmacist sign-off before dispensing.
Dispensing labels
Auto-generated labels with dosage instructions, warnings, and patient counselling notes.
Patient reminders
SMS and WhatsApp reminders for upcoming refills, dosage schedules, and follow-ups.
Full audit trail
Every prescription, dispense, and clinical decision logged with user, timestamp, and reason.
Narcotics register
Legally required register for Schedule 1–4 drugs. Balance-by-drug tracking, printed on demand for FDA Ghana inspections.
Barcode in/out
Every receipt and dispense scanned and logged. No manual entry, no missing entries.
Dual-signature dispensing
Two pharmacists verify every controlled drug dispense. Both signatures recorded with timestamp.
Tamper-evident log
Immutable record — no edit, no delete. Every change captured as a new entry with reason and user.
Daily reconciliation
Physical count vs. system balance. Variance report with root cause and supervisor sign-off.
FDA inspection reports
One-click export of the full register in FDA Ghana format. Ready for inspectors on arrival.
Discrepancy alerts
Immediate alert to pharmacy manager if system balance and physical count differ by any amount.
Theft investigation support
Full audit trail with camera timestamp correlation for internal investigations.
Batch-level tracking
Track every batch with batch number, expiry date, manufacturer, and supplier.
FEFO allocation
First-Expiry-First-Out stock selection ensures the shortest-dated batch is dispensed first.
Expiry alerts
Automatic alerts at 30, 60, and 90 days before expiry. Configurable per product category.
Low stock alerts
Reorder points per product. Automatic purchase order suggestions for fast-moving items.
Multi-branch sync
Real-time stock levels across all branches. Head office visibility into every location.
Inter-branch transfers
Transfer stock between branches with approval workflows and in-transit tracking.
Stock takes
Cycle counts and full stock takes with variance reporting and adjustment audit trails.
Damaged & expired write-off
Record damage, expiry, and disposal with approval workflow and regulatory documentation.
Real-time eligibility check
Verify patient NHIS status at the counter before dispensing. Instant approval or rejection.
NHIS tariff pricing
Built-in NHIS medicines list with tariff prices. Automatic copay calculation.
Automatic claim generation
Claims generated automatically from NHIS-flagged sales. No manual paperwork.
Electronic claim submission
Direct submission to NHIA claims platform. No file exports or manual uploads.
Claim tracking
End-to-end status — submitted, under review, approved, paid, or rejected.
Rejection management
Categorised rejection reasons with correction workflows and resubmission.
Reimbursement reconciliation
Automated matching of NHIA payments against submitted claims.
Claims analytics
Approval rates, rejection patterns, revenue by drug category, and monthly trends.
Multi-insurer support
Acacia Health, Apex Health, Glico, Premier Health, Metropolitan, and 10+ private insurers.
Tariff management
Per-insurer drug tariffs, brand-specific pricing, and automatic copay calculation at the counter.
Split billing
Patient pays copay, insurer pays balance. Automatic invoice generation to both parties.
Pre-authorisation
Submit pre-auth requests for high-value drugs. Receive approval or rejection in real time.
Electronic claims
Submit claims to each insurer's portal in the format they require. No manual filing.
Claim tracking
End-to-end status per insurer — submitted, under review, approved, paid, rejected.
Rejection handling
Per-insurer rejection reason categories. Correct and resubmit in a few clicks.
Insurer analytics
Approval rates, average settlement time, and revenue by insurer. Know who pays and who delays.
RFQ to suppliers
Request quotes from multiple suppliers in one action. Track responses side by side.
Supplier quote comparison
Compare prices, lead times, and payment terms across suppliers. Award to the best offer.
Purchase orders
Generate POs from approved quotes or auto-suggestions. Email or WhatsApp direct to supplier.
Goods received note
Scan deliveries against the PO. Batch numbers, expiry dates, and quantities captured.
Invoice matching
Three-way match — PO vs. GRN vs. supplier invoice — before payment is authorised.
Supplier scorecard
Fill rate, lead time, expiry buffer on delivery, and quality complaints per supplier.
Reorder automation
Configurable reorder points per product. System generates POs automatically.
Procurement analytics
Spend by supplier, category, and month. Cost trends and negotiation data.
Return documentation
Batch-level return notes generated automatically. Attach to physical stock for supplier pickup.
Credit note requests
Auto-generated credit note request to supplier. Track until credit is received.
Aging report
See what's pending return vs. credit received. Know exactly what suppliers owe you.
Write-off workflow
For non-returnable stock — documented disposal per FDA Ghana requirements.
Disposal documentation
Witness signatures, photos, and FDA notification for controlled substance disposal.
Expiry loss analytics
Losses by product, supplier, and month. Track trends to reduce future write-offs.
Daily Z-read
End-of-day report showing cash, MoMo, card, insurance, and credit split by total and by cashier.
Cash variance report
Physical cash count vs. expected. Variance per cashier with reason and supervisor approval.
Mobile money settlement
Match MoMo transactions against provider settlements. Identify delayed or missing settlements.
Card settlement recon
Match card sales against acquirer settlement files. Flag discrepancies automatically.
Multi-shift close
Separate reconciliation for morning, afternoon, and night shifts. Accountability per shift.
Bank deposit tracking
Link daily cash to bank deposit slip. Match with bank statement when it arrives.
Cash flow analytics
Daily cash position, trends, and forecast. Know how much to keep on hand.
Temperature monitoring
Continuous monitoring of fridges and freezers via data logger integration. Every 30 seconds.
Excursion alerts
SMS, push, and email alerts if temperature leaves the 2–8°C range. Escalating severity.
Excursion documentation
Every excursion logged with start time, end time, min/max temperature, and duration.
Automatic quarantine
Affected batches flagged for review. Cannot be dispensed until cleared by a pharmacist.
Capacity planning
See fridge and freezer utilisation in real time. Plan capacity before running out of space.
Cold chain transport
Track temperature during wholesale deliveries. Evidence for manufacturing and distribution.
Calibration schedule
Automatic reminders for data logger calibration. Certificate storage for FDA inspections.
Compliance reports
Monthly cold chain compliance reports. Required for vaccine handling and biologics.
ADR capture
Record adverse drug reactions at the counter. Structured data capture, not free text.
Severity classification
Mild, moderate, severe, and serious per WHO criteria. Auto-escalates based on severity.
FDA Ghana submission
Direct electronic submission to FDA Ghana pharmacovigilance portal. Correct format, correct timeline.
Follow-up tracking
Track each ADR case until closure. Reminders for outstanding follow-ups.
Causality assessment
WHO-UMC causality scale recorded per case. Consistency assessment and dechallenge details.
ADR analytics
Pattern detection across drugs, batches, and patient populations. Early warning signal.
Signal escalation
Automatic escalation to pharmacy manager and FDA if ADR cluster detected in a single batch.
Regulatory reporting
Monthly and quarterly pharmacovigilance reports. Built-in regulatory calendar for deadlines.
Receive recall notice
Import FDA Ghana recall notices directly. Manual entry also supported for ad-hoc recalls.
Instant stock query
See all affected batches in stock across every branch, with quantity and location.
Affected customer list
Full list of patients who received the affected batch — with contact details and dispensing date.
Bulk customer alerts
Send SMS or WhatsApp to every affected customer. Schedule for regulatory compliance.
Quarantine workflow
Affected stock flagged in the system. Cannot be dispensed. Physical segregation instructions printed.
Return to supplier
Return documentation per supplier. Tracking of recalls returned vs. refunded.
FDA response documentation
One-click response form to FDA Ghana confirming recall action taken. Includes quantities and customer count.
Recall analytics
Historical recalls, response times, and financial impact. Learn and improve response process.
Manufacturing Operations
The complete production line.
Formulation, batch manufacturing, quality control, and serialization — built around WHO GMP and 21 CFR Part 11.
Master formula control
Version-controlled master manufacturing records. Changes require change control approval.
Electronic batch records
Step-by-step production execution. Operators cannot skip or reorder steps without authorisation.
Weigh & dispense
Barcode-verified raw material dispensing. Automatic checks against batch quantities and tolerances.
Equipment integration
Direct integration with production equipment for in-process parameter capture (CPP, IPC, PAT).
In-process controls
Automatic alerts when parameters fall outside defined ranges. Prevents out-of-spec batches.
Electronic signatures
21 CFR Part 11 compliant e-signatures for every critical step. Role-based and auditable.
Automatic calculations
Yield, material balance, potency adjustment, and reconciliation calculated automatically.
Batch disposition
Final quality review with release, reject, or rework decision. Full batch genealogy recorded.
Instrument registry
Every piece of production and QC equipment registered with make, model, serial, and location.
IQ / OQ / PQ tracking
Installation, operational, and performance qualification records with protocol and report storage.
Calibration schedule
Per-instrument calibration intervals. Auto-reminders 30/60/90 days before due date.
Certificate storage
Calibration and qualification certificates stored digitally. Accessible during audits in seconds.
Out-of-calibration impact
If an instrument is out of calibration, system identifies all batches produced during that period.
Equipment lockout
Out-of-calibration or out-of-qualification equipment blocked from being used in production.
Maintenance management
Preventive maintenance schedule, work orders, and completion records.
Audit-ready reports
Qualification and calibration summary reports in FDA Ghana and WHO GMP formats.
Particle counting
Integration with particle counters for cleanroom classification monitoring (ISO 5–8).
Temperature & humidity
Continuous monitoring of every cleanroom and storage area. Alert limits per zone.
Pressure differentials
Monitor pressure differentials between cleanroom zones. Alert if gradients fail.
Microbial monitoring
Settle plates, air sampling, and surface swabs. Colony count recording and trend analysis.
Trend analysis
Long-term EM trend charts. Identify drift before it becomes a compliance issue.
Alert & action limits
Configurable alert and action limits per parameter. Auto-escalation on breach.
EM reports
Monthly and batch-linked EM reports. Required for every sterile batch release.
Batch impact assessment
When EM goes out of limit, identify all batches produced during the excursion.
Vendor registry
Every raw material, packaging, and service vendor registered with full qualification details.
Audit schedule
Vendor audit frequency per risk category. Automatic scheduling and reminder workflow.
Approved vendor list
Only qualified vendors can be selected for purchasing. Automatic block for disqualified vendors.
CoA verification
Every incoming shipment's Certificate of Analysis checked against specifications.
Change notifications
Track vendor change notifications — formulation, process, site changes — with impact assessment.
Disqualification workflow
Formal disqualification with reason, effective date, and downstream batch impact.
Quality agreements
Quality and technical agreements per vendor with version control and renewal tracking.
Vendor scorecard
On-time delivery, quality of goods, documentation accuracy, and responsiveness scoring.
Quality control (LIMS)
Test specifications, sample tracking, result entry, and automatic pass/fail against release criteria.
Stability testing
Stability study protocols, time-point pulls, and shelf-life determination per ICH guidelines.
Certificates of Analysis
Automatic COA generation at batch completion. Ready for dispatch with every shipment.
OOS investigation
Out-of-specification result investigation with root cause analysis and documented conclusion.
Deviation management
Capture, classify, and investigate deviations. Critical, major, and minor workflows with SLA tracking.
CAPA
Corrective and preventive actions with effectiveness checks and closure verification.
Change control
Every change to formula, process, or specification goes through impact assessment and approval.
Audit trail & data integrity
ALCOA+ compliant audit trails. Immutable records with no gaps and no deletion.
GS1 DataMatrix encoding
GTIN + lot + expiry + serial number encoded in a single 2D barcode per unit.
SGTIN serialization
Unique serial number per saleable unit. Aggregation to case and pallet level.
Aggregation hierarchy
Unit → carton → case → pallet → shipment. Full parent-child relationship tracking.
Packaging line integration
Direct integration with packaging equipment for inline serialization and verification.
Warehouse serialization
Scan-in and scan-out at every warehouse movement. Real-time inventory by serial number.
Distribution tracking
Track every serialized unit from factory to pharmacy. Full chain of custody.
Recall management
Batch or serial-level recall with automatic identification of affected stock in the supply chain.
Regulatory reporting
Serialization data export in formats required by FDA Ghana, GS1, and international regulators.
Regulatory & Compliance
FDA Ghana compliance
Product registration tracking, GMP certificate management, and inspection-ready documentation.
WHO GMP aligned
Built around WHO Good Manufacturing Practice principles for production, quality, and documentation.
21 CFR Part 11
Electronic records and signatures meet US FDA requirements. Audit trails, access control, and e-sig.
EU Annex 11
Computerised system validation requirements for EU markets. Full validation documentation.
Dossier management
Product registration dossiers, variations, and renewals tracked with approval timelines.
Inspection readiness
Digital access to batch records, SOPs, training logs, and validation documentation during inspections.
Retention management
Configurable retention periods per record type. Automatic archival with regulatory compliance.
Data integrity
ALCOA+ principles — attributable, legible, contemporaneous, original, accurate, complete, consistent, enduring, available.
Built With
The stack underneath.
Polyglot backend, GS1 and HL7 native, Kafka event-driven, containerised on Kubernetes. Every layer battle-tested at enterprise scale.
Backend & Services
Java
Quarkus
.NET
Node.js
Python
Pharma Standards
GS1
HL7 FHIR
GS1 DataMatrix
ICH Guidelines
Web & Mobile
React
Next.js
TypeScript
Tailwind
Mobile Apps
Kotlin
Swift
Flutter
React Native
Data & Messaging
PostgreSQL
MongoDB
Redis
Kafka
MinIO
DevOps & Infrastructure
Docker
Kubernetes
AWS
Azure
Terraform
Security & Identity
Keycloak
Vault
OPA
Observability
OpenTelemetry
Prometheus
Grafana
Jaeger
Integrations
Connected to the
pharmaceutical ecosystem.
FDA Ghana, NHIA, supplier networks, lab instruments, payment rails, and accounting systems — pre-built and maintained.
Ghana Regulatory & Health Systems
National infrastructure every Ghanaian pharmacy and manufacturer must integrate with.
FDA Ghana
NHIA
GHS
Ghana Card
Pharmaceutical Suppliers
Distributors and manufacturers that pharmacies order from. InnoPharma syncs product catalogs, submits purchase orders, and reconciles delivery invoices.
Kina Group
Pharmanova
Ernest Chemists
Danadams
Regional Medical Stores
Payment Methods
Mobile money and card payments for pharmacy POS and manufacturer receivables.
MTN MoMo
Telecel Cash
AT Money
GhanaPay
Visa
Mastercard
Lab & Quality Systems
Analyzer and lab instrument integration for pharmaceutical QC.
Roche
Abbott
Siemens
Shimadzu
Agilent
Waters
Accounting & ERP
Sync with existing accounting and ERP systems.
Sage
QuickBooks
Tally
Xero
Pricing
Two product lines.
One platform.
Pharmacy plans and manufacturer plans are priced separately. If you operate both, talk to us about a combined licence.
Community
Single counter
per month
For a community pharmacy with one counter and 1–2 staff.
- 1 branch, 1 POS counter
- 2 user accounts
- Full inventory & batch tracking
- Prescription management
- NHIS claim automation
- Barcode POS checkout
- Expiry alerts
- Basic sales & stock reports
- Email support
Professional
Growing pharmacy
per month
For single-location pharmacies with higher volume, or small chains.
- Up to 3 branches
- Unlimited POS counters
- 10 user accounts
- Everything in Community
- Multi-branch sync
- Inter-branch transfers
- Customer loyalty program
- Advanced reporting
- Accounting integration
- Priority support
Enterprise
Chains & hospitals
per contract
For pharmacy chains, hospital pharmacies, and wholesale distributors.
- Unlimited branches & counters
- Unlimited users
- Everything in Professional
- Hospital HIS integration
- Wholesale order management
- Route-based delivery
- Head office dashboards
- Custom reporting
- On-premise option
- Named account manager
Operate both a pharmacy and a manufacturing facility? Combined licences are available at a discount. If you manufacture and dispense your own products, InnoPharma tracks them from formulation through to the patient — with no gap in traceability.
Talk to us about a combined licenceFAQ
Common
questions.
Get Started
Ready to modernise
your pharmacy or factory?
Tell us about your operation — single pharmacy, chain, hospital, or manufacturing site. We'll tell you honestly if InnoPharma is the right fit.
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